Return and Exchange Policy

Due to the custom printing and limited edition nature of our products, ALL SALES ARE FINAL. Please be sure to consult the size chart (available on all product pages for convenience) before purchasing to ensure that your item will fit correctly. If you need to make a change once your order has been submitted, please contact customer service immediately as we do not guarantee the ability to make changes or cancellations to existing orders.

Damaged or Incorrect Product

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our team will do their best to work with you to resolve any problems or concerns with your order. If you receive an item that is damaged or incorrect, please contact customer service within 14 days from date of delivery. Please include photos of the item as well as your preference for a replacement or exchange.

Items will only be eligible for a replacement if they fall into one of the following categories: defective shirt, poor-quality print, incorrect item, damaged in transit.

If we are not contacted within this 14-day time frame, a refund or replacement may not be issued.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us atshopthehive24@gmail.com.

You can always contact us for any return questions at shopthehive24@gmail.com.